Winberry Privacy Policy

At Winberry, we are committed to protecting your privacy and safeguarding your personal information. This privacy policy explains how we collect, use, store, and protect your data when you visit our website or use our services. We believe in transparency and want you to understand exactly how your information is handled at our online casino.

Information We Collect

We collect various types of information to provide you with the best possible gaming experience at Winberry Casino. Our data collection practices are designed to ensure security, comply with regulations, and enhance your entertainment.

Personal Information

Registration details including your name, email address, date of birth, and contact information
Identity verification documents required for KYC compliance
Payment information such as credit card details, e-wallet accounts, and cryptocurrency addresses
Communication records from our customer support interactions
Account preferences and settings you configure on our platform

Gaming and Technical Data

When you play Winberry slots or enjoy our live casino games, we automatically collect technical information to improve our services. This includes your IP address, browser type, device information, and gaming session data. We also track your deposits, withdrawals, and bonus activity to ensure compliance with our terms and conditions.

How We Use Your Information

We use the information collected for several essential purposes that enable us to operate Winberry Casino effectively and legally. Our primary goal is to provide you with a secure, enjoyable gaming environment while meeting all regulatory requirements.

Service Provision and Account Management

Processing your registration and maintaining your Winberry Casino account
Managing deposits, withdrawals, and bonus transactions
Providing customer support through live chat and email
Facilitating your participation in our VIP program and tournaments
Sending important account notifications and security updates

Legal and Regulatory Compliance

As a licensed operator under the Government of the Autonomous Island of Anjouan, we must comply with various legal obligations. We use your data for identity verification, anti-money laundering checks, and responsible gambling monitoring. When you sign up for Winberry Casino, you consent to these necessary compliance procedures.

Data Sharing and Third Parties

We only share your personal information with trusted third parties who help us operate our casino services. These partnerships are essential for processing payments, verifying identities, and providing technical support for our platform.

Service Providers

Payment processors including Interac, VISA, Mastercard, and cryptocurrency networks
Identity verification services for KYC compliance
Game providers such as Pragmatic Play, Evolution, and other software partners
Technical support and hosting service providers
Customer service platforms and communication tools

Legal Requirements

We may disclose your information if required by law, court order, or regulatory authority. This includes sharing data with licensing bodies, law enforcement agencies, or other government entities when legally obligated to do so.

Data Security and Protection

At Winberry Casino, we implement industry-standard security measures to protect your personal and financial information. Our security protocols are designed to prevent unauthorized access, data breaches, and fraudulent activities.

Technical Safeguards

SSL encryption for all data transmission between your device and our servers
Secure storage systems with access controls and regular security audits
Multi-factor authentication options for account protection
Regular security updates and vulnerability assessments
Segregated financial data storage with bank-level security protocols

Your Rights and Choices

You have several rights regarding your personal data when using our services. We respect your privacy choices and provide various options for managing your information and account preferences.

Account Control

Access and review your personal information through your account dashboard
Update or correct your contact details and preferences
Request deletion of your account and associated data
Withdraw consent for marketing communications
Set deposit limits and responsible gambling controls

Data Portability and Deletion

Upon request, we can provide you with a copy of your personal data in a structured, machine-readable format. If you wish to close your account permanently, we will delete your personal information in accordance with our data retention policies and legal requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve our website functionality. These technologies help us remember your preferences, analyze site usage, and provide personalized content.

Types of Cookies We Use

Essential cookies required for basic website functionality and security
Performance cookies that help us understand how visitors interact with our site
Functional cookies that remember your preferences and settings
Marketing cookies used to deliver relevant advertisements and promotions

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Gaming records, transaction histories, and compliance documentation are kept for the periods required by our licensing jurisdiction and applicable laws.

Retention Periods

Active account data is retained while your account remains open
Transaction records are kept for seven years after account closure
Identity verification documents are stored for five years minimum
Customer communication records are retained for three years
Marketing consent records are kept until you withdraw consent

International Data Transfers

As an international online casino, we may transfer your data to countries outside your jurisdiction for processing and storage. We ensure that all international transfers are protected by appropriate safeguards and comply with applicable data protection laws.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through your registered email address or by posting a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact our customer support team. We are available 24/7 through live chat or email at support@winberry.casino. Our team is ready to address any privacy concerns and help you understand your rights regarding your personal information.

Content updated: May 19, 2026